Friday, May 23, 2014

A waste of my time

Start here.

So I return to Best Buy to pick up my replacement smartphone.

And it takes them a few minutes to find it.

Okay, it happens.

But when they try to turn it on, surprise, surprise--it has no battery.

The guy who took my old phone was supposed to have given me back my battery.  He did not.

So the guy who's trying to help me this time goes running around the store to get me a battery.

It gets better, folks.

Not only did the first guy forget to give me back my battery, he also forgot to give me back my SIM card.

It's been years since I've had to replace a "dead" cell phone.  Did they expect me to remember that I had to save my old battery and SIM card, and to remind him to give them to me?!

This time, the guy now working with me schlepps/drags me with him to the cell-phone sales department upstairs to get a new SIM card.  Why I have to go with him, I have no clue.

Believe it or not, it gets better yet, folks.

When I try to log into the new phone, the last four digits of my Social Security number don't do the job.

I try again.


It turns out that, since our phone account is in my husband's name, I need to submit the numbers from his driver's license and his Social Security card.

They couldn't have told me this before I came to pick up the phone?!

Bottom line:  I spend roughly 45 minutes at the store on Thursday evening, and I still leave without a phone!

And I have no idea how much of the information that was on that gone-forever SIM card will be retrievable via Google.



The good news is that I seem to have all my contacts.

The bad news is that I lost all my photos.

The consolation prize is that the geek working with me this afternoon showed me how to attach photos from my Gallery to a Gmail.

Total time in store today, counting both having the phone activated at the Geek Squad counter downstairs and having a new screen protector "installed" upstairs at the cell-phone sales desk:  Over an hour and a half.  Unbelievable.


Blogger The Physicist said...

Get the manager involved. You could have ended up walking out with a newer model or gift certificates or something due to the level of fuck up.

Fri May 23, 04:30:00 PM 2014  
Blogger Shira Salamone said...

Ex post facto, would it work if I sent an e-mail complaining about stupid service, or is ex post facto too late?

Fri May 23, 06:29:00 PM 2014  
Blogger The Physicist said...

Do you know who is at fault? If you can;t tell them who it is then nothing can happen.

Sat May 24, 10:42:00 PM 2014  

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